Refund & Exchange Policy

 

Effective Date: December 2, 2025 

Last Updated: December 2, 2025 

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1. Store Credit or Replacement for Defective Items Only

We do not offer refunds on any purchases. However, if you receive a defective item, you may request a return or replacement (subject to availability) within 7 days of receiving your order. Once approved, we will ship a replacement or issue store credit for the price paid for the item at the time of purchase.

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2. Return Policy for Defective Items

If your item arrives with a defect:

 

• Contact us at info@sltburn.com within 7 days of delivery.

• Provide your order number and clear photos/videos of the defect, then await further instructions.

 

Customers are responsible for return shipping costs. However, if the item is confirmed to be defective and meets the requirements below, a replacement will be sent (subject to availability). If a replacement is not available, we will issue store credit for both the value of the item at the time of purchase and the return shipping costs.

 

Important Notes:

• The item must be unworn, unwashed, and in its original packaging with tags attached.

• Store credit cannot be exchanged for cash.

• SLTBURN is not responsible for packages lost or damaged during return shipment.

• We reserve the right to refuse any return or exchange that does not meet the above requirements.

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3. Non-Returnable Items

For hygiene and safety reasons, all swimwear is final sale unless defective. We do not accept returns for:

 

• Used or worn items

• Sale or discounted items

• Gift cards

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4. Processing Time for Returns & Exchanges

• Once your return or exchange is received, please allow 5–7 business days for processing.

• If approved, store credit will be issued as a unique code that can be used on your next purchase.

• Exchanges are subject to availability. If the requested size is out of stock, we will issue store credit instead.

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5. Contact Us

If you have any questions, reach out to us at:

info@sltburn.com